Blog

What Is Salesforce Data Cloud? Across industries, customers expect personalized engagement and seamless interactions. Salesforce has long been a leading engine for driving and refining these aspects of the customer journey, and now they’re pushing...

In the ever-evolving landscape of customer service, the voice channel remains a cornerstone of engagement, providing a vital link between organizations and their clientele. At Kenway Consulting we believe that maximizing your IVR performance is...

Artificial intelligence (AI) is rapidly transforming industries, offering exciting opportunities to optimize processes, gain valuable insights, and unlock new levels of efficiency. However, navigating the path to successful AI adoption can be...