A manufacturer of automotive parts split from its parent company of 30 years, which had been providing IT strategy, support and infrastructure. After the split, the new organization began to see a degradation in its technology platform. Critical system downtime increased, IT managers were overwhelmed with "firefighting" and the IT organization was being blamed for employee technology needs not being met. IT projects ran behind schedule and over budget, leaving the return on these investments unrecognized or, in some cases, not evaluated.
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