STOCKHOLM (Monday, December 2, 2024) – Teneo.ai, a pioneer in next-generation Voice AI, proudly announces a strategic partnership with Kenway Consulting, a leader in call center solutions and contact center consulting. This collaboration combines Teneo’s cutting-edge voice automation and its NLU Accuracy Booster™ with Kenway’s extensive expertise in IVR modernization to revolutionize contact center automation.

The partnership brings unparalleled accuracy and efficiency to contact centers, enabling businesses to achieve up to 100% accuracy in customer interactions while reducing implementation timelines by 50%. With seamless scalability, integration and advanced capabilities, the solution addresses the complexities of IVR migrations, ensuring businesses can deliver exceptional customer experiences.

Upgrading Contact Center Automation:

This strategic collaboration offers the following advantages for enterprises:

1. Unmatched Accuracy and Clarity
   • Teneo's NLU Accuracy Booster™ enhances natural language understanding (NLU) accuracy by up to 30%, achieving better-than-human precision when integrated with platforms like AWS Lex and Google Dialogflow.

2. Faster Go-Live and Streamlined Deployments
   • Kenway’s agile methodologies, combined with Teneo’s plug-and-play capabilities, reduce deployment timelines and minimize post-launch adjustments, lowering the total cost of ownership for enterprises.

3. Effortless Scalability and System Integration
   • Teneo enables contact centers to scale over 90 markets and millions of interactions in just one day, offering unmatched flexibility to meet global demands.
   • Simplifies API integration, data mapping, and routing rule configuration for seamless IVR modernization with reduced infrastructure complexity and costs.

“Our partnership with Kenway marks an important milestone in redefining IVR solutions for businesses worldwide,” said Per Ottosson, CEO at Teneo.ai. “By combining Kenway’s expertise with Teneo’s advanced AI technologies, we are setting a new standard for accuracy, efficiency, and customer satisfaction in contact centers.”

“Kenway has always focused on empowering enterprises with innovative and scalable solutions,” said Kyle Finke, Contact Center Solutions Practice Co-Lead, Kenway Consulting. “Our partnership with Teneo.ai aligns with our mission to deliver excellence and sets a new benchmark in IVR modernization.”

Advanced Features of Teneo's NLU Accuracy Booster™

• Guardrails for Generative AI: Ensures precise intent interpretation, eliminating risks from inaccurate or vulnerable prompts.
• Simplified Management: Reduces reliance on complex coding and extensive rulesets, streamlining workflows.

• Cost Efficiency: Minimize total cost of ownership, reduce infrastructure needs and ongoing maintenance. Slashes LLM costs up to 98% with intelligent orchestration inspired by Stanford University's FrugalGPT research.

• AI Model Flexibility: Dynamically switch between Generative AI models to tailor customer interactions.

To learn more about the partnership and explore how Teneo.ai and Kenway can transform your contact center, visit teneo.ai/solutions/partners or contact kenwayconsulting.com/contact-us.

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About Teneo.ai

Teneo.ai is at the forefront of AI-driven automation for voice and text-based customer service. Our Teneo platform leverages cutting-edge Conversational AI, Generative AI, and Large Language Models to enhance the efficiency and effectiveness of customer interactions. We simplify Voice AI integration, ensuring a seamless experience that reduces losses in automated conversations and maximizes the value of existing technology investments.

Our innovative solutions help businesses expand their customer base, boost revenue, and reduce churn, enabling the realization of the Agentless Contact Centre concept. This approach delivers tangible ROI through lower cost as contact center agents are freed to conduct higher value tasks, improved customer satisfaction (CSAT), first contact resolution (FCR), and call containment.

Proudly serving global leaders like AT&T, HelloFresh, Swisscom, and Telefónica, Teneo.ai has revolutionized customer service automation, directly automating up to 40% of operations and achieving up to 50% cost savings. Our patented technology integrates effortlessly with any Conversational AI, and contact center platform, supporting both chat and voice applications. This integration enhances critical metrics such as growth, FCR, CSAT, and Net Promoter Score (NPS), ensuring our clients achieve superior outcomes in customer service.  Learn more at www.teneo.ai.

About Kenway

Kenway Consulting is a management and technology consulting firm whose entire reason for existence is to help companies and its employees. Founded in 2004 on the principles of being good and being truthful, Kenway’s set of Guiding Principles steers each employee’s decision-making process and centers on integrity, quality, value and respect. The company focuses on the means and not the outcomes, always in line with these Guiding Principles, and always with integrity as its cornerstone. Kenway strives to provide all clients with unmatched quality and service, and specializes in customized business solutions using its Application Development, Artificial Intelligence, Contact Center Solutions, Data and Analytics, Data Compliance and Privacy, Program and Product Management, and Salesforce practices.

Media Contacts

Michael Kenney
US Director
[email protected]

Theresa Hennessey Barcy
for Kenway Consulting
[email protected]