Kenway is building the framework of a Change Management structure that will allow the client to more efficiently implement new initiatives.
To communicate swiftly and effectively through all channels, at all levels, internally and externally, regardless of whether the information is good or bad. To strive to establish, foster and maintain the role of trusted advisor for our partners, prospects and clients through long-term, mutually beneficial relationships.
Kenway Consulting was asked by a financial services client’s IT department to provide program management services for their Enterprise Document Management program. Kenway was tasked with making observations and recommendations to improve the program and to manage the implementation of these recommendations.
The program was over budget, and communication between IT and Product Management was ineffective and hostile. Competing personalities were compounding these issues resulting in emotional strain throughout the program. Furthermore, the Program Management team was wary of Kenway’s assistance, because they assumed favoritism would be shown to the IT group since that was the group who solicited the assistance.
Kenway met with all members of the program to understand their perspectives and pain points, and to identify opportunities for improvement. Kenway provided the structure that was lacking, allowing conversations to migrate from the ineffective, i.e. stating subjective opinion, to having effective, objective, clear, and fact-based dialogues. This method allowed the teams to engage in discussions that would have previously been avoided or unproductive. Kenway played the role of objective mediator, delivering the tough messages and making recommendations for the betterment of the program as a whole regardless of whether it was perceived to be in favor of IT or Product Management.
While the program still has several challenges to overcome, it has progressed significantly. Communication and collaboration between Product Management and IT have become more clear and effective. Trust is growing between the groups, and now sessions are able to derive “needs” for the effort as opposed to “wants.” Throughout the process, Kenway focused on acting with integrity and putting the overall client needs above those of a single organization.
Kenway is building the framework of a Change Management structure that will allow the client to more efficiently implement new initiatives.
Organizations that have embraced traditional best practices for Change Management, we embrace the ADKAR framework, are familiar with concepts like “start at the top,” “create ownership,” “communicate the message,” etc. Those same companies execute job impact and change readiness assessments, communication plans, and change risk analysis. But is that enough? What if companies executed Enterprise […]
How Kenway Consulting improved risk rating and regulatory compliance processes through an enterprise-wide data governance operating structure Client profile Industry: Financial services Solution: Data governance operating structure Client: Fortune 500 global financial services provider A global financial services provider lacked visibility into their client risk rating due to inconsistent client records. The organization had incomplete […]