Read the latest blogs, case studies, and news stories from Kenway Consulting
AI has made huge strides in nearly every industry, and this impact has been keenly felt in contact centers. Contact center artificial intelligence (also known as CCAI) is one of the industries where AI has...
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Discover how PE firms can drive portfolio value through ERP modernization. Learn our first-principles framework for technology transformation and unlock scalable growth. Read more.
Contact centers play a vital role across industries, from healthcare and telecoms to retail and transportation. As customer service capabilities within these industries continue to expand, the demand for contact center optimization is growing. Managing...
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How Kenway Enhanced Telecom CX with Google CCAI Virtual Assistant