Case Study – Revolutionizing Customer Experience with a Voice Virtual Assistant and Google CCAI

Kenway Consulting Named One of North America’s Best Consulting Firms by Vault

Achieving Dodd-Frank Section 1071 Compliance: How Kenway Consulting Can Help Your Financial Institution Succeed

In the evolving regulatory landscape, compliance is more than a mandate—it's an opportunity to drive transformation. The Dodd-Frank Section 1071 regulation, effective between 2024 and 2026, introduces a new layer of complexity for financial institutions,...

Is Contact Center Automation Right for You?

There are dozens of ways to optimize your contact center for modernized customer service capabilities and better workflows for your contact center employees. Contact center automation tools are at the top of that list as...