Salesforce Data Cloud and Customer 360: Free Consulting Workshop

Salesforce is now offering Data Cloud to its customers for free! 

Recently announced at Dreamforce 2023, all existing Salesforce customers with Sales Cloud or Service Cloud (Enterprise or Unlimited licenses) now have access to Salesforce Data Cloud. This complimentary package includes two Tableau Creator licenses at no additional cost and Data Cloud licenses for up to 10,000 profiles. 

Salesforce Data Cloud is a rapidly evolving product within the Salesforce ecosystem, built natively on Salesforce Lightning, and seamlessly integrates with existing orgs. Salesforce is democratizing access to their customer data platform, ensuring that businesses of all sizes can harness the power of a data platform to connect, unify, and harmonize data, and thus creating a single source of truth for customers (Customer 360). This encompasses external data from company websites, mobile apps, and various business applications/products, as well as internal data from Salesforce orgs. In turn, this will facilitate improvements in sales, marketing, and operations through enhanced personalization, advanced segmentation, improved customer experiences, and more accurate predictions and recommendations. Salesforce Data Cloud offers advanced capabilities to make customer data management seamless. 

The complimentary Tableau licenses offer access to a best-in-class business intelligence tool that is leading the adoption of AI and specifically Generative AI with the recently announced AI assistant called Einstein Copilot for Tableau. Tableau integration with Salesforce offers unparalleled opportunities to accelerate data discovery and new insights. 

It's worth noting that Salesforce Data Cloud doesn't store data within native Salesforce Objects; instead, it resides in an off-core data lake as an integral part of the packaged solution. 

Source: Salesforce 

Key Salesforce Data Cloud Integrations

Here are some noteworthy native Salesforce Data Cloud connectors: 

Companies can also benefit from the pre-built Customer 360 Data Model, which serves as the standard data model for Data Cloud. The Customer 360 Data Model is designed to enhance interoperability and streamline the integration of data across various cloud applications. It can be extended to establish data lakes, support data analytics, facilitate machine learning, and more. 

Salesforce Data Cloud serves as a pivotal entry point for capitalizing on AI investments. Specifically, AI is seamlessly integrated into Data Cloud to facilitate the harmonization of data from diverse sources and formats, automatically detect and rectify data discrepancies and anomalies, enhance customer data through enrichment, and elevate insights by predicting customer churn, forecasting, and making customer recommendations. Additionally, customers have the capability to leverage Salesforce Einstein Discovery for creating their own bespoke AI models. We consider this approach a pragmatic means of aligning business objectives and goals with the power of AI. 

In addition to the Customer 360 features and AI capabilities, a standout feature is the pre-built connectors to both Google BigQuery and Snowflake. These connectors enable effortless access to data with zero duplication. Essentially, this means that you can access your BigQuery/Snowflake data without the need for replication or an ETL (Extract, Transform, Load) process. 

Explore Salesforce Data Cloud with Kenway

If you are considering how Salesforce Data Cloud aligns with your Salesforce roadmap, Kenway Consulting is delighted to offer you a complimentary one-hour workshop. These workshops can assist you in understanding the value proposition and making informed decisions regarding your Salesforce product roadmap. To schedule your workshop, please contact us at [email protected]. 


FAQs:

1. Is Salesforce Data Cloud Secure?

Yes, Salesforce Data Cloud is indeed secure. Salesforce boasts a robust track record of prioritizing data security in Salesforce, with substantial investments made to safeguard their customers' data. Salesforce Data Cloud incorporates a range of security measures to ensure the protection of customer data. These measures include: 

2. When Was Salesforce Data Cloud Released?

Salesforce Data Cloud was released in 2023, as a rebrand of Salesforce Customer Data Platform (CDP) and Genie. It was first announced at Dreamforce 2022 and became generally available in early 2023. 

3. What are some tips for using Salesforce Data Cloud effectively?

4. Can Salesforce Data Cloud help with data privacy compliance? 

Yes, Salesforce Data Cloud can help with data privacy compliance in a number of ways. 

In addition to these features, Salesforce Data Cloud also includes a number of tools and resources to help you with data privacy and compliance. For example, Salesforce provides a Data Privacy Center that provides guidance on how to comply with various data privacy regulations. Salesforce also provides a number of pre-built data privacy reports that can help you to assess your compliance with these regulations.

Overall, Salesforce Data Cloud is a powerful tool that can help you to improve your data privacy and compliance posture. 

 

Data Privacy Laws: What You Need to Know

To avoid investigations, fines, and the legal implications of data security incidents, it’s critical for organizations to make data protection a top priority. Data protection laws have been around in some form for decades now and they have entered a new era. With an abundance of personally identifiable information (PII) being constantly shared, regulators are addressing the ethical implications of PII storage and use. The rights of individuals to dictate how their data is being used is of particular concern.

The first major data privacy law in more than 20 years, the General Data Protection Regulation (GDPR), changed the landscape by providing broad-scale protections for consumer data. Since then, new data protection laws have been established or proposed at the state, federal, and international levels. The number of laws will only continue to grow, and existing regulations will evolve quickly.

One of the biggest challenges in remaining compliant with any data privacy law is ensuring your organization has a full understanding of your data. Knowing the business purpose for collecting each data element and having a complete understanding of where your data is stored, where it comes from, and where it goes are all critical components of an implementation plan. Data mapping and advanced planning should be a focus for all organizations that are impacted by data privacy regulations.  

At Kenway, we’ve worked with many companies to help them implement changes to their business processes and to their data management framework to ensure they have the infrastructure needed to support regulatory compliance. We thought it would be helpful to provide a running list of the most prominent and recent data privacy laws to help you stay informed. We’ll be updating this page regularly, so be sure to check back for updates as new regulations are passed and current laws are amended!


General Data Protection Regulation (GDPR)

As the first major data privacy regulation in the European Union (EU)​​ since the 1990s, the General Data Protection Regulation (GDPR) serves as a model for other data privacy laws around the world and in the U.S. GDPR covers the data of all residents of the EU’s member states, regardless of where the entity collecting the data is located.

Some of GDPR’s most notable requirements include:

The Federal Trade Commission Act (FTC Act)

While there are currently no data protection laws specific to the U.S., the Federal Trade Commission (FTC) does hold broad authority to enforce consumer protections. As it relates to data privacy, the FTC Act gives the agency the right to prevent deceptive practices, seek monetary redress and relief for conduct that harms consumers, and conduct investigations on entities engaged in commerce. 

Here are some of the instances in which the FTC may use this authority to investigate and take action against organizations:

California Consumer Privacy Act (CCPA)

When it passed in 2018, the California Consumer Privacy Act (CCPA) was the first significant statewide data privacy law in the U.S. It provides consumers who are California residents with greater protections and rights in respect to their personal data. The CCPA applies to businesses that collect consumers’ personal data, do business in the state of California, and either meet certain revenue thresholds or sell personal information. 

Some notable provisions are outlined below:

California Privacy Rights Act (CPRA)

The California Privacy Rights Act (CPRA) expands the scope of the CCPA. One of its most notable provisions is the creation of an enforcement agency, the California Privacy Protection Agency, to take action against organizations that violate the CCPA. It also expands the definition of protected data to include employee and vendor information.

As of January 1, 2023, the CPRA also requires that:

For more guidance on the tools available to  implement CPRA, read this guide

Québec Privacy Law - Bill 64

The first set of requirements under Bill 64, An Act to modernize legislative provisions as regards the protection of personal information, went into effect on September 22, 2022. The bill makes significant amendments to existing privacy rules covered by various existing laws, most notably the Private Sector Act and the Public Sector Act. It’s expected to have a drastic impact on privacy practices within Québec and may provide a clue to how federal legislation will take shape in Canada. Here are some of the most notable provisions by effective date.

Effective September 22, 2022

Effective September 22, 2023

Virginia Consumer Data Protection Act (VCDPA)

Effective as of January 1, 2023, the Virginia Consumer Data Protection Act (VCDPA) is the second statewide data privacy law in the U.S. Though it’s built on the same framework as the CCPA, it’s less expansive in scope. 

Colorado Privacy Act (CPA)

The Colorado Privacy Act (CPA) provides many of the similar rights and requirements as the CCPA and the VCDPA, however its approach is different. Covered entities are defined as controllers and processors instead of businesses and service providers. Controllers make the primary decisions to manage, collect, and utilize data. Processors maintain and process consumer personal data on behalf of a controller.

Here are some other ways the CPA differs from other state laws:

American Data Privacy Protection Act (ADPPA)

The American Data Privacy Protection Act isn’t the law of the land yet, but it’s the first comprehensive federal data protection law in the U.S. to gain significant bipartisan support. The sweeping legislation covers for-profit and nonprofit entities, with different obligations and exemptions for some organizations. Even if it doesn’t pass as currently written, it does give you a good idea of what federal legislators are focused on. The bill not only addresses data privacy protections, but it also addresses the potentially discriminatory impacts of algorithms.

Notable provisions of the proposed data privacy regulation are:


Compliance Isn’t Easy. We Can Help.

Because we’re in a new era for data privacy and protection, there’s a lot to learn about the nuances of each regulation and what it means for your business. Even when you understand the requirements of data protection laws, operationalizing compliance is a completely different challenge. 

At Kenway, we help organizations get a clear view of their data ecosystem so they can properly identify and protect sensitive data, maintain practices needed for compliance, and report to regulators with confidence. We help you develop a strategic plan for compliance that incorporates data governance, data management, and business processes designed to empower your teams to handle information properly and avoid risks. 

Contact our experts to make compliance less complicated. 


Data Privacy Laws: FAQs

How long after a data privacy law is enacted does my company have to become compliant?

The amount of time you have to become compliant depends on the effective date defined by the data privacy law. For example, the Colorado Privacy Act (CPA) was signed into law on July 7, 2021 with a July 1, 2023 effective date. Therefore, organizations covered under the law were given roughly two years to put compliance measures in place. 

What teams in my organization need to be involved with ensuring compliance with new data privacy law(s)?

The team involved in ensuring compliance should come from several departments throughout the company:

How do I know if a data privacy law impacts my company’s practices? How can I ensure my company remains compliant, despite all the changes to these laws and new privacy regulations being implemented?

Assign someone in your legal organization with the task of keeping up with the data privacy regulations. Alternatively, you can engage an external legal advisor who understands your business and the data privacy landscape.

How much should my company budget for to meet new compliance regulations? 

The budget needed to meet data compliance regulations is dependent on the number of technical assets a company has in its ecosystem and the maturity of an organization's data management structure. If you have a complete understanding of data lineage, implementation can be as little as six months. A large organization that is lower on the maturity curve should plan for an 18-month implementation. 

What are the 7 principles of GDPR?

GDPR was developed with the following principles:

  1. Lawfulness, fairness and transparency 
  2. Purpose limitation
  3. Data minimization
  4. Accuracy
  5. Storage limitation
  6. Integrity and confidentiality
  7. Accountability

What acts are covered by the Data Privacy Act?

Because there is no single overarching federal legislation in the U.S. dedicated to data privacy, the proposed American Data Privacy Protection Act (ADPPA) may overlap with or override some current regulations. Depending on the language in the final passage of the bill, it may override existing privacy laws like the CCPA. It also may overlap with portions of the Children’s Online Privacy Protection Act (COPPA) and the Kids Online Safety Act (KOSA).

What are the key CPRA requirements for January 2023?

Some of the most notable aspects of the CPRA that go into effect in January 2023 include: