With a strong background in engineering, data, and industrial processes, Irene’s expertise lies in streamlined customer experience design, delivering self-service solutions, and optimizing processes. She is passionate about leveraging technology to create seamless customer journeys and maximize operational efficiency. Irene is dedicated to driving results and exceeding expectations by combining her technical expertise with a customer-centric mindset.

With more than 14 years of experience in the contact center industry, Kyle has a proven track record of delivering customized IVR and IVA solutions that drive contact center optimization. Kyle’s expertise in CX design, architecture, reporting, and routing intelligence enables robust contact center ecosystems that maximize efficiency. His acumen helps clients gain valuable information and empowers them to make data-driven decisions. By bridging the gap between business and technology, Kyle helps solve complex business problems and helps organizations achieve their strategic goals.

Sean possesses more than 20 years of enterprise contact center experience and an extensive background in the telecommunications industry. With a unique blend of technical and management expertise, he has a deep understanding of the business vertical, enabling him to deliver exceptional results in both domains. Drawing upon his proficiency in quality assurance, project management, and solution delivery, Sean is adept at driving meaningful value while minimizing waste. He is driven by data, embracing a proactive approach and a commitment to delivering high-quality solutions at scale. Notably, Sean contributed to the implementation of cutting-edge Avaya IVR enhancements, integrating virtual assistance chatbots, big data, predictive analytic models, and Google AI. Sean’s ability to seamlessly navigate technical complexities while delivering impactful solutions makes him an invaluable asset to any organization aiming to achieve optimal results.