Read the latest blogs, case studies, and news stories from Kenway Consulting
Speech analytics in call centers is a powerful tool used across industries. This practice uses speech analytics to analyze customer-agent conversations for an improved understanding of customer pain points and potential call center improvements. While...
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How Kenway Consulting Helped a Fortune 50 Telecom Provider Enable Data Visibility into Their Customer Election History and Develop Interactive Reports for Internal Investigations and Reconciliation Client Profile: Background: In today’s data-driven landscape, data visibility...
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In today’s fast-paced business landscape, companies recognize the need to shift from a traditional project-centric mindset to a more modern product-centric mindset. This transition is not for indulgence of a buzzword; but rather represents a...
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As the AI landscape continues to evolve at an unprecedented pace, the question around “should AI be regulated” becomes increasingly urgent. The potential benefits of AI are immense, from revolutionizing healthcare to driving economic growth....
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