Read the latest blogs, case studies, and news stories from Kenway Consulting
Digitization (dig-i-ti-za-tion) and digitalization (dig-i-tal-i-za-tion) may sound similar and are often used interchangeably, but the reality is they are two separate concepts that accomplish unique goals. Digital aspects have become interwoven into the steady rhythm...
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Speech analytics in call centers is a powerful tool used across industries. This practice uses speech analytics to analyze customer-agent conversations for an improved understanding of customer pain points and potential call center improvements. While...
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How Kenway Consulting Helped a Fortune 50 Telecom Provider Enable Data Visibility into Their Customer Election History and Develop Interactive Reports for Internal Investigations and Reconciliation Client Profile: Background: In today’s data-driven landscape, data visibility...
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In today’s fast-paced business landscape, companies recognize the need to shift from a traditional project-centric mindset to a more modern product-centric mindset. This transition is not for indulgence of a buzzword; but rather represents a...
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